Return Policy

Cancellations

Once your order has been submitted if you need to cancel it simply call: 01829 741 797 or email sales@turnergroundscare.co.uk with your personal order number and state the reason for your cancellation. If your order hasn’t been dispatched the refund will be processed within 24 hours. Please be aware in some circumstances it may take longer so please allow 2-4 working days for the refund to reach your bank account.

Returns

If you decide you would like to return an item, please make contact as soon as possible. When making contact please provide your order number and state the reason for the return.

Non-faulty items

All returns must commence within 14 days of the item arriving with you after delivery has been made - you have 14 days from that date to return the item to Turner Groundscare. All returned items must be in brand new condition/unused and in the original packaging that they were delivered in, this also includes any promotional items. The responsibility lies with the buyer to arrange delivery for all returned items, this includes the cost of returning the item. We always recommend that you use a tracked service as the responsibility of the item lies with you until the item is retuned to Turner Groundscare. All returned machinery will automatically receive a 10% administration fee to allow checks and change of ownership details with the manufacturer, this amount will be deducted from the refund total. All charges for shipping are non-refundable Turner Groundscare reserves the right to reject any returns or make additional deductions from the refund amount if the returned item(s) fall outside of the above criteria

Turner Groundscare will notify customers upon receipt of their return. Any reductions will be made from the refund amount, with the refund being processed within 10 business days.

Faulty Returns

Items that have been found faulty on delivery or supplied in error will automatically generate a refund for the cost of returning the item to Turner Groundscare. This does not include machinery, please refer to machine warranty claims.

Warranty Claims for Machinery

Manufacturers faults with new machinery can be addressed with Turners or indeed any nationwide dealer near to you. Simply contact ourselves or the local dealer and they will be able to diagnose the problem and advise you of any repair work that is required. They can then inform you if the repair falls under the warranty claim or is chargeable and carry out the repair at your request.

If you decide that you would like the repair to be carried out at Turner Groundscare - for the warranty inspection, all additional costs of delivering the item falls with the customer and if the fault is found to be covered under the warranty by the service department, then all costs of delivery will be reimbursed and the machine will be repaired and returned to you (at no additional cost).

If a machine is found to have a fault outside of the warranty claim it will mean you as the customer will be liable for the repair and delivery of the machine back to you.

Refunds

Once your refund has been authorised, you will receive an email and the funds will automatically be retuned to the credit card or original method of payment, this is usually within 24-48 hrs.

Refunds can take time to be processed, if the standard time has passed and you have checked with your credit card company/bank you can contact us at sales@turnergroundscare.co.uk

Exchanges

The customer will be liable for all postage payments where exchanges are not at the fault of Turner Groundscare such as wrong models or incorrect sizes being ordered.

Returns and exchanges are to be returned to:

Turner Groundscare

Lansdowne Road

Tarvin

CH3 8EL

01829 741797

Always include your order number and original packaging for all returns.