Shipping & Payment Info

Turner Groundscare Delivery Service

All orders placed by 1pm will be despatched on the same working day (Excludes Saturday & Sunday) if orders are placed on a weekend it will be posted out on Monday.

All parts and handheld equipment will be posted out on a next day delivery via DHL. Delivery to mainland UK with a total value under £50 will be charged at the rate of £4.99. Delivery is free where a total order value exceeds £50. (Exclusions apply-see below) This value will be added to your basket unless you choose to collect from Turner Groundscare in Tarvin.

Delivery surcharges will apply for larger equipment that cannot be sent via normal delivery channels. Please contact Turner Groundscare on 01829741797 for an accurate quote prior to placing your order.

When your order is placed.

• You will receive an email to confirm we have received your order
• Next you will receive an additional email to confirm your order is processing.
• Tracking number will be applied to your order and emailed to confirm delivery details
• If you are not in on delivery DHL will attempt to re-deliver on two separate occasions and failing that it will be re-delivered to Turner Groundscare and a charge will be applied.

Where do we not ship to.

• BFPO addresses, Norther Ireland, Scilly Isles, Channel Islands, Isle of Man or any countries outside of the UK.

Delivery Exclusions

• We do not ship any Fuel; this is only available to collect from store.
• Ride-on Mowers, Lawn Tractors and any automotive mowers are excluded from the Free UK delivery on items over £50. We can offer free delivery up to 50 miles from our Tarvin branch CH3 8EL on items over £2500. Orders at a great distance than 50 miles from Ch3 8el will fall into a £500 delivery charge. The item will be delivered by a member of Turner Groundscare installation team. Enter your delivery postcode and if a delivery option does not appear you will be outside of the delivery zone. Please contact Turner Groundscare to make alternate arrangements before a purchase is made.

Packaging

Some items may not arrive in its original packaging due to manufactures sending items out in bulk, we then split the delivery to be sent out in singles. All machinery items are new and will be suitably packaged to arrive safely to your address. This is a normal process but if you have any concerns please make contact as soon as possible.

Damaged or Missing items

• On delivery you notice the boxed item is damaged or missing items please either refuse the item or sign for the item as damaged.
• On delivery you find the number of units don't match the number of units ordered please state the delivery as short delivery
• On delivery you do not have the time to check the delivery please sign for it as unchecked

To make you aware you are responsible to ensure all the above actions are carried out as mistakes can not be rectified with DHL once the item has been signed for.

Damages and discrepancies not reported to Turner Groundscare within 2 working days via email or telephone, Turner Groundscare will not be responsible for any carrier related damages or loss reported outside of this two day time frame.

Contact information

01829741797

sales@turnergroundscare.co.uk

Payment Options

Managed by Stripe and PayPal which includes Apple Pay, Google Pay, Visa, Mastercard, Amex, Discover & JCB